Show Me How Systems
Last updated: 30 October 2026
These terms apply when you use our website and when you engage us for services. Please read them carefully. If a written quote or service agreement we give you says something different, that document applies to the extent of the difference.
1. About us
Show Me How Systems ("we", "us", "our") is a business run by Rachel McInnes as a sole trader (ABN 13 201 872 149), based in Brisbane, Queensland and working across South East Queensland.
- Website: showmehowsystems.com.au
- Email: showmehowsystems@gmail.com
"You" means the person using our website or the business that engages us (the "client").
2. Our services
We film narrated walkthroughs of your business's operations on site with your staff, and turn them into:
- edited task video clips;
- an operations manual with labelled photos taken from the footage;
- role descriptions with KPIs; and
- if you choose it, an optional Compliance Gap Analysis Review (see section 11).
The exact scope of each job is set out in your quote.
3. Using our website
You may use our website for lawful purposes only. You must not misuse it, try to gain unauthorised access to it, or copy its content for commercial use without our permission.
The website content is provided as general information. We try to keep it accurate and up to date, but it may change and is not tailored to your business (see section 12).
4. Client portal (coming soon)
We plan to offer a client login portal. When it is available:
- you are responsible for keeping your login details secure and not sharing them;
- tell us promptly if you think your account has been accessed without permission;
- you are responsible for who in your business you give access to; and
- we may suspend access if we reasonably believe there is a security risk, and we will tell you why.
The portal provider has not been chosen yet. We will update this section, including who provides the portal and where its data is hosted, before the portal launches.
5. Quotes and pricing
- Prices on our website are shown as "from" prices in Australian dollars (AUD). They are a starting guide only. Your final price depends on the size and complexity of the job and is set out in your written quote.
- We are not registered for GST, so no GST is charged on our prices. If we become registered for GST, we will tell you, and GST will only be added to quotes issued after that date.
6. Bookings, deposits and payment
- A booking is confirmed when you accept our quote and pay the deposit. The deposit is 50% of the quoted price, payable at booking to secure your filming date. The remaining 50% is payable on handover.
- For Franchise-ready and larger packages, payment is made in three stages: 40% at booking, 30% after filming and 30% on delivery.
- Invoices are due within 7 days of the invoice date. Final files are released once the final payment has cleared.
- If an invoice is overdue, we may pause work or delivery until it is paid, after giving you written notice.
7. Cancellations and rescheduling
- You can reschedule a filming day by giving us at least 72 hours' notice, at no cost, subject to availability.
- If you cancel before filming, we will refund your deposit less any reasonable costs we have already incurred.
- If you cancel after filming has taken place, the deposit is non-refundable.
- We do not give refunds for work that has already been completed, but we will fix any errors in our deliverables.
- If we need to cancel or reschedule (for example, due to illness or unsafe conditions), we will offer you a new date or a refund of amounts paid for work not yet done.
- Nothing in this section limits your rights under the Australian Consumer Law (see section 13).
8. Your responsibilities
To help us deliver the services, you agree to:
- give us safe and timely access to your premises, staff and systems as agreed;
- provide any site safety induction and tell us about hazards, PPE requirements and site rules;
- tell your staff about filming and obtain any consents needed from them before filming;
- put up any signage at your premises needed to tell customers and visitors about filming;
- make sure the information, processes and documents you give us are accurate and that you are entitled to share them; and
- review drafts and give feedback within the agreed time.
If delays or extra work are caused by these things not happening, we may need to reschedule or quote for the extra time. We will discuss this with you first.
9. Filming and privacy plan
- Before filming, we agree a written privacy plan with you, covering what and who will be filmed and how personal information will be protected.
- Faces of customers, members of the public, and any staff who have not consented are blurred or cut from the edited deliverables. Screens showing personal information are blurred.
- We avoid filming children.
- We handle personal information as set out in our Privacy Policy.
10. Deliverables, revisions, ownership and portfolio use
Deliverables and revisions. We will agree delivery timeframes for draft and final deliverables with you in your quote. Each deliverable includes 2 rounds of revisions, provided you give us your feedback within 14 days of receiving the draft. Extra rounds of revisions are charged at A$95 per hour. Changes outside the original scope can be quoted separately.
Ownership. Once you have paid in full, you own the footage and the deliverables we create for you, including the copyright in them. Until then, you may use draft materials for review only.
Our pre-existing materials. We keep ownership of our own templates, formats, methods, checklists and know-how that we had before your job or develop for general use ("our materials"). Where our materials are part of your deliverables, we give you a non-exclusive, perpetual, royalty-free licence to use them as part of those deliverables for your own business. We may keep using our materials, including our templates and formats, for other clients.
Portfolio use. We will only use your footage, images, business name or deliverables in our portfolio, website or marketing with your separate written permission. You can withdraw that permission for future use by telling us in writing.
11. Compliance Gap Analysis Review — NOT ADVICE
Important. The optional Compliance Gap Analysis Review is a list of questions and observations for you to discuss with your own lawyer, accountant or other qualified adviser.
- It is not legal, financial, tax, work health and safety (WHS) or compliance advice, and we are not lawyers, accountants or WHS professionals.
- It is based only on what we observed and what you told us during the job. It may not be complete and may not identify every issue, law or risk that applies to your business.
- You should not rely on it as a substitute for professional advice.
- You remain responsible for your business's compliance with all laws, licences, awards, WHS duties and other obligations.
This does not limit your rights under the Australian Consumer Law, including the guarantee that our services will be provided with due care and skill.
12. General information on our website
Information on our website, in our blog posts, guides or social media is general information only. It is not advice tailored to your business. You should get professional advice before acting on it.
13. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.
14. Limitation of liability
To the extent permitted by law:
- where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having the services supplied again;
- we are not liable for loss caused by information you gave us that was inaccurate or incomplete, or by your failure to meet your responsibilities in section 8; and
- we are not liable for indirect or consequential loss (such as loss of profit) arising from the website or our services, except where that loss is caused by our negligence or breach of these terms.
Each party's liability is reduced to the extent the other party caused or contributed to the loss.
We will hold professional indemnity and public liability insurance for our services.
15. Third-party links and content
Our website may link to or display content from other websites or services (for example, Google reviews in future). We do not control them and are not responsible for their content, availability or privacy practices.
16. Privacy
Our Privacy Policy explains how we collect, use and protect personal information.
17. Disputes
If you have a problem, please contact us first so we can try to sort it out. Both parties agree to try in good faith to resolve any dispute by discussion before starting legal proceedings (except for urgent relief). This does not affect your right to contact a consumer protection agency such as the Queensland Office of Fair Trading.
18. Governing law
These terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.
19. Changes to these terms
We may update these terms from time to time. The updated version applies from the "Last updated" date to new website use and new bookings. Changes will not apply to work you have already booked unless you agree in writing.
20. Contact us
Show Me How Systems (Rachel McInnes, ABN 13 201 872 149)
Email: showmehowsystems@gmail.com
Website: showmehowsystems.com.au
Brisbane, Queensland