Knowledge lives in a few heads
How things are really done sits with you or one or two key people. When they're sick, busy or gone, the business wobbles.
Operations systems for small businesses · Brisbane
You get a system your team can follow.
You walk us through your day. We turn it into short training clips, an illustrated operations manual and clear role descriptions, so your team knows exactly how things are done.
- Filmed on site while you work
- Faces and customers blurred
- You own everything we make
The problem
Your business runs on what's in your head
Most small businesses don't have a documentation problem. They have a time problem. Everyone knows systems matter, but writing them down is the job nobody ever gets to.
Onboarding is slow and patchy
New starters learn by shadowing whoever's on shift, so every person picks up a slightly different version of the job.
Quality drops when people leave
Every resignation takes know-how out the door. Standards slip, customers notice, and you're back on the tools.
You can't step away
Without documented systems it's hard to take a holiday, hand over a role, sell the business or franchise it.
How it works
Four steps. Most of the work is ours.
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1
Book
A free discovery call to map out which roles and tasks matter most, and agree a filming plan and privacy approach.
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2
Film
We film you or your team doing the work, narrating as you go. You keep working as normal. No scripts, no rehearsals.
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3
We build
We edit the footage into task clips and write your manual, role descriptions and KPIs. You review a draft and request changes.
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4
Handover
You receive the finished system, organised and ready to use for training, onboarding and day-to-day reference.
What you get
One filming session. A complete set of tools.
Task clips
Short, edited training videos for each task, from opening up to closing down. Easy to rewatch on a phone.
Operations manual
A written, step-by-step manual with labelled photos taken straight from the footage, so it matches how you really work.
Role descriptions & KPIs
Clear responsibilities for each role, plus practical KPIs so everyone knows what "good" looks like.
Compliance Gap Analysis Review optional
A summary of possible compliance gaps we noticed while documenting your business, set out as clear questions ready to discuss with your legal team or accountant.
Not legal advice. It's a set of questions, not answers or advice.
Client portal Coming soon · available on request
A private login where your staff can find every clip, manual page and role description in one place, similar to platforms like OpCentral or SystemsHub.
Packages
Start small, or document the whole business
Every business is different, so these are starting prices. We'll confirm a fixed quote after your discovery call.
Handover Kit
from $2,500
One role or area of your business, documented properly.
- Task clips for that role or area
- Illustrated operations manual
- One filming session
Complete System
from $4,500
Your whole small business: every key role and routine.
- Task clips
- Operations manual
- Role descriptions & KPIs
Multi-department
from $9,000
Larger teams with several departments, shifts or sites.
- Everything in Complete System
- Multiple departments or sites
- Cross-team handover processes
Franchise-ready
from $12,000
A replicable system you can hand to a new location or buyer.
- Everything in Multi-department
- Manual structured for replication
- Compliance Gap Analysis Review included
Add-ons
Compliance Gap Analysis Review
A summary of possible compliance gaps we noticed while documenting your business, set out as clear questions ready to discuss with your legal team or accountant. Not legal advice.
$500
Client portal Coming soon
Staff logins to access your clips, manual and role descriptions in one place.
$1,000 setup + $199/month
Compare packages
| What's included | Handover Kit | Complete System | Multi-department | Franchise-ready |
|---|---|---|---|---|
| Scope | One role or area | Whole small business | Several departments or sites | Replicable across locations |
| Task clips | ✓ | ✓ | ✓ | ✓ |
| Operations manual | ✓ | ✓ | ✓ | ✓ |
| Role descriptions & KPIs | Add-on | ✓ | ✓ | ✓ |
| Compliance Gap Analysis Review | Add-on | Add-on | Add-on | ✓ |
| Client portal | Add-on | Add-on | Add-on | Add-on |
| Starting price | from $2,500 | from $4,500 | from $9,000 | from $12,000 |
All prices in AUD. Starting prices only; final quote depends on the number of roles, tasks and filming sessions.
Who it's for
Built for hands-on businesses
If your work is easier to show than to explain, it's a great fit.
- Gyms & fitness studiosOpening, closing, equipment care, member service.
- Cleaning businessesConsistent standards across every site and cleaner.
- Short-stay & BnB operatorsTurnovers, guest check-in, presentation checklists.
- RetailPoint of sale, stock, merchandising, opening and closing.
- FranchisesSystems that hold up at every new location.
About
Hi, I'm Rachel
I've spent years as a consultant writing operations manuals, onboarding programs, and policies and procedures for businesses, including a franchising group. Again and again I saw the same thing: owners knew exactly how their business should run, but never had the time to write it down.
So I flipped the process. Instead of asking you to sit down and write, I come to you, film the work as it happens and do the writing myself. You get documentation that reflects how your business actually runs, and your team gets training they'll actually use.
Based in Brisbane, working across South East Queensland. Further afield is possible, just ask me.
FAQ
Questions, answered
Do I have to stop work while you film?
No. That's the point. You or your team keep working as normal and talk through what you're doing. We'll ask questions as we go and capture any extra detail we need.
What about privacy? Will customers or staff be on camera?
We'll agree on a privacy policy with you before filming. Where possible we film during quiet times or avoid customers altogether. Any faces of customers or members of the public, and any staff who haven't consented, are blurred or cut from the final clips and photos. Screens showing personal information, such as customer names or payment details, are blurred too.
Who owns the footage and the finished documents?
You do. The finished clips, manual and role descriptions belong to your business. We'll only use any of it in our portfolio, or share a testimonial, if you give separate written permission in your consent form.
Is the Compliance Gap Analysis Review legal advice?
No. The Compliance Gap Analysis Review is not legal, financial, or workplace health and safety advice. It's a summary of possible compliance gaps we noticed while documenting your business, set out as clear questions ready to discuss with your legal team or accountant. Show Me How Systems isn't a law firm and doesn't give legal advice.
What format do I receive everything in?
Video clips as standard video files, the manual as an editable document and PDF, and role descriptions as editable documents. If you choose the client portal, everything is also available there for your staff.
Can you update the system when things change?
Yes. When a process changes we can film the new version and update the relevant clips and manual pages. Just get in touch.
Where do you work?
Based in Brisbane, working across South East Queensland. Further afield is possible, just ask us.
Book a call
Let's get your business out of your head
Tell us a little about your business and we'll get back to you to book a free 20-minute discovery call.
Prefer email? showmehowsystems@gmail.com